Shipping policy

Thank you for shopping with Faith Driven Bosses. This Shipping & Delivery Policy applies to both physical and digital products, including journals, planners, workbooks, courses, templates, and downloadable resources.

Please read this policy carefully before placing an order.

1. Product Types

Faith Driven Bosses offers the following:

  • Physical Products: Printed journals, planners, and workbooks

  • Digital Products: Downloadable files, templates, courses, workshops, AI tools, and other digital resources

Shipping and delivery differ depending on the product type.

2. Physical Product Processing Time

  • Physical products are made to order and/or processed within 2–5 business days (excluding weekends and public holidays).

  • During busy periods (launches, promotions, or holidays), processing times may be extended.

Once shipped, you will receive a confirmation email with tracking details where available.

3. Physical Product Shipping Destinations

We currently ship physical products to:

  • United States

  • United Kingdom

  • International destinations (where available)

If shipping is unavailable to your location, this will be reflected at checkout.

4. Physical Product Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on destination, weight, and shipping method.

Estimated delivery times (after processing):

  • United States: 3–7 business days

  • United Kingdom: 2–3 business days

  • Europe: 3 - 5 business days

  • International Orders: 7–21 business days

Delivery times are estimates and not guaranteed.

5. Physical Product Tracking

  • Tracking details will be emailed once your order ships.

  • Please allow up to 24 hours for tracking to update.

6. Customs, Duties & Taxes (International Orders)

  • International shipments may be subject to customs duties, taxes, or import fees.

  • These charges are the responsibility of the customer.

  • Faith Driven Bosses is not responsible for customs delays.

7. Incorrect Address & Failed Deliveries

  • Customers are responsible for providing accurate shipping details at checkout.

  • Orders returned due to incorrect or incomplete addresses may incur a reshipping fee.

  • Faith Driven Bosses is not responsible for lost packages due to incorrect address information provided by the customer.

8. Lost, Delayed or Damaged Physical Products

  • Once handed to the carrier, delivery delays are outside our control.

  • If your package is marked as delivered but not received, contact the carrier first.

  • For damaged items, email hello@faithdrivenbosses.com within 48 hours of delivery with your order number and photos.

We will assess and determine an appropriate resolution.

9. Digital Product Delivery

  • Digital products are delivered electronically via:

    • Instant download

    • Email delivery

    • Access through a customer account or learning platform

  • Delivery is typically instant or within a few minutes after successful payment.

You are responsible for ensuring you:

  • Use a valid email address at checkout

  • Have compatible software to access files

10. Digital Product Access Issues

If you experience issues accessing your digital product:

  • Check your email spam/junk folder - if using Gmail check your Promotions folder

  • Ensure payment has completed successfully

  • Contact us at hello@faithdrivenbosses.com

We will provide access but do not guarantee compatibility with all devices or software.

11. Digital Product Refund Policy

Due to the nature of digital products:

  • All digital product sales are final

  • No refunds are provided once access has been granted

  • Refunds will not be issued for change of mind, lack of use, or lack of results

Please refer to our Refund Policy for full details.

12. Mixed Orders (Physical + Digital Products)

  • Digital products will be delivered electronically and do not affect shipping times for physical products.

  • Physical products will be shipped separately according to the timelines outlined above.

13. Contact Us

If you have questions regarding shipping or delivery, please contact:

📧 hello@faithdrivenbosses.com

We’re here to help and ensure you have a smooth experience with Faith Driven Bosses.